Shipping Policy

Delivery times

All orders are custom-made and require time for creation. Once you place your order, here is what to expect:

• Processing: 10-14 business days. This includes 3D modeling, printing, quality control, and hand-finishing of your sculpture.
• Shipping: 5-10 business days depending on your location
• Total: 2-3 weeks from order to delivery

International shipping

We ship to all countries worldwide at no additional cost. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These charges vary by country and are not included in our prices.

We are not responsible for delays or seizures by customs authorities. If your package is held by customs, you may need to contact your local customs office directly.

Order tracking

Once your sculpture ships, you will receive an email with tracking information. You can monitor your package journey from our workshop to your door. Please allow 24-48 hours for tracking information to update after shipment.

Shipping address

Please ensure your shipping address is complete and accurate at the time of order. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes after order placement may not be possible once production has begun.

Packaging

Each sculpture is carefully packaged in a custom box with protective foam to ensure it arrives in perfect condition. We take extra care to protect your precious keepsake during transit.

Delivery attempts

Carriers typically make multiple delivery attempts. If you are not available, the package may be left at a secure location, held at a local facility, or returned to sender. We are not responsible for packages that are returned due to failed delivery attempts or unclaimed packages.

Lost or damaged packages

If your package appears lost, please allow the full estimated delivery window before contacting us. Packages showing as delivered but not received should be reported within 48 hours.

For damaged packages, please contact us within 48 hours of delivery with photos of the damage to both the packaging and the sculpture. We will work with you to resolve the issue.

Claims for lost or damaged items must be made within 30 days of the expected delivery date.

Shipping delays

While we strive to meet our estimated delivery times, delays may occur due to high order volumes, carrier issues, weather conditions, or customs processing. We are not responsible for delays caused by circumstances beyond our control and do not offer refunds or compensation for shipping delays.

Refused or unclaimed packages

If a package is refused at delivery or returned to us as unclaimed, you will be responsible for any reshipping costs. We reserve the right to deduct return shipping costs from any refund if the package is returned due to customer error.