Privacy Policy

Introduction

MyPetIn3D ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

Personal information: When you place an order, we collect your name, email address, shipping address, and payment information.

Photos: We collect the pet photos you upload to create your custom sculpture. These photos are used solely for production purposes.

Usage data: We automatically collect certain information about how you interact with our website, including your IP address, browser type, and pages visited.

How we use your information

• To process and fulfill your orders
• To create your custom pet sculpture
• To communicate with you about your order
• To send promotional emails (with your consent)
• To improve our website and services
• To comply with legal obligations

Photo storage and deletion

Your pet photos are securely stored during the production process and for up to 30 days after delivery to handle any quality concerns. After this period, photos are permanently deleted from our systems.

You may request earlier deletion by contacting us.

Data security

We implement industry-standard security measures to protect your personal information. All payment transactions are processed through Stripe, which is PCI-DSS compliant. We use SSL encryption for all data transmission.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order and transaction data: 7 years (for tax and legal compliance)
• Pet photos: 30 days after delivery, then permanently deleted
• Marketing preferences: Until you opt out or request deletion
• Account information: Until you request deletion

International data transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure your data is protected in accordance with this policy, regardless of where it is processed. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Sharing your information

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to process your transactions
• Shipping carriers to deliver your order
• Service providers who assist in operating our business
• Law enforcement when required by law

Your rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.

To exercise these rights, please contact us.

Legal basis for processing (EEA/UK)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on the following legal grounds:

• Contract performance: To process your order and deliver your sculpture
• Legitimate interests: To improve our services and prevent fraud
• Consent: For marketing communications (you can withdraw at any time)
• Legal obligation: To comply with tax and accounting requirements

California privacy rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your data
• The right to opt out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us.

Cookies and analytics

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

We use Vercel Analytics to understand how visitors interact with our website. This service collects anonymized data about page views and does not track individual users across websites.

Third-party links

Our website may contain links to third-party websites or services (such as payment processors or social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact us

If you have questions about this Privacy Policy, please contact us.