Refund Policy

Our commitment

We want you to be completely happy with your MyPetIn3D sculpture. Each piece is custom-made with care, and we work hard to capture the unique personality of your pet. If something is not right, we are here to help.

Quality issues

If your sculpture arrives damaged or has manufacturing defects, contact us within 14 days of delivery with photos showing the issue. We will either:

• Create a replacement sculpture at no additional cost
• Issue a full refund to your original payment method

Likeness concerns

If you feel the sculpture does not capture your pet's likeness, please contact us within 14 days of delivery with specific feedback. We will work with you to make one round of revisions or find a solution that meets your expectations.

Please note that slight artistic variations are inherent to our handcrafted process, and the accuracy of the sculpture depends on the quality and clarity of the photos you provide. Blurry, low-resolution, or poorly lit photos may affect our ability to capture fine details.

Cancellations

Because each sculpture is custom-made, we can only offer full refunds for cancellations made within 24 hours of placing your order. After this window, production begins and cancellation may not be possible. If production has not yet started, we will do our best to accommodate your request.

Non-refundable situations

We are unable to offer refunds in the following cases:

• Change of mind after the 24-hour cancellation window
• Incorrect shipping address provided by the customer
• Package refused or unclaimed at delivery
• Claims made more than 14 days after delivery
• Damage caused by mishandling after delivery

How to request a refund

To request a refund or replacement, please:

• 1Contact us Contact us with your order number
• 2Include photos showing the issue
• 3Describe the problem clearly so we can help resolve it

We will respond within 24 hours to begin resolving your concern.

Refund processing

Once approved, refunds are processed within 5-7 business days. The time it takes to appear in your account depends on your payment method and financial institution. Refunds are issued to the original payment method used at checkout.

Replacement shipping

If we create a replacement sculpture, shipping is free. You do not need to return the original sculpture unless specifically requested by our team.

No return required

In most cases, you do not need to return your sculpture to receive a refund or replacement. We may ask for photos to verify the issue. If we do request a return, we will provide prepaid shipping instructions.

Payment disputes

We encourage you to contact us directly before initiating a payment dispute or chargeback with your bank or payment provider. We are committed to resolving issues quickly and fairly. Filing a chargeback before contacting us may delay resolution and could result in your account being flagged for future orders.

Circumstances beyond our control

We are not liable for delays or issues caused by circumstances beyond our control, including but not limited to natural disasters, shipping carrier delays, customs holds, or other force majeure events. In such cases, we will work with you to find a reasonable solution but cannot guarantee refunds for delivery delays.

Policy changes

We reserve the right to update this refund policy at any time. Changes will be posted on this page. The policy in effect at the time of your order will apply to your purchase.